ba9999 today Privacy Policy
Your personal information matters to us. This policy explains in detail how ba9999 today collects, uses, and keeps your information secure.
This Privacy Policy ("Policy") applies to users ("you" or "user") of the ba9999 today website and all related services ("Platform"). ba9999 today ("we" or "Company") takes your privacy seriously. This Policy explains what types of information are collected, the purposes for which it is used, and what your rights are.
Please read this Privacy Policy carefully alongside our Terms and Conditions. Continuing to use the Platform means you have fully accepted the terms of this Policy.
1. What Information Is Collected
ba9999 today collects user information in several ways. It is divided into two categories based on the type of information.
1.1 Information You Provide Directly
Information you provide yourself during account registration, identity verification, or when using customer support, includes:
- Full name, date of birth, and gender
- Valid mobile number and email address
- National ID card or passport number (for identity verification)
- Mobile banking account details such as bKash, Nagad, or Rocket
- Messages or complaint details sent to customer support
1.2 Automatically Collected Information
Some information is collected automatically when you visit or use the Platform:
- IP address and device type
- Browser name and version
- Time spent on the Platform and list of pages visited
- Session data collected through cookies and similar tracking technologies
- Transaction history and betting activity information
2. Purpose of Using Information
ba9999 today uses collected information only for the following specific purposes:
- Creating, managing, and securing accounts
- Processing deposits and withdrawals and maintaining transaction history
- Identity verification and prevention of unauthorised access
- Presenting services and offers based on your preferences
- Managing communication with the customer support team
- Preventing fraud, money laundering, and other illegal activities
- Improving Platform performance and user experience
- Sending promotional messages and updates (subject to your consent)
3. Cookies and Tracking Technologies
ba9999 today uses cookies and similar technologies on its Platform. Cookies are small text files stored on your device that help the Platform remember your preferences.
3.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure basic security. The Platform cannot function properly without these.
- Functional cookies: Remember language preferences, interface settings, and information from previous sessions.
- Analytics cookies: Used to understand which parts of the Platform are used most and to improve services.
3.2 Cookie Controls
You can accept or reject cookies from your browser settings. However, disabling essential cookies may disrupt some core Platform functions.
4. Information Sharing and Disclosure
ba9999 today may share information with third parties in limited and specific circumstances, as described below:
4.1 Service Provider Partners
Third-party organisations we work with for payment processing, identity verification, technical support, and fraud prevention receive only the information necessary for their specific task. They are contractually bound to meet our privacy standards.
4.2 Legal Obligations
We may be required to disclose information to comply with court orders, lawful requests from government agencies, or applicable law. In such cases we take every precaution to protect the user's interests.
4.3 Organisational Changes
In the event of a merger, acquisition, or restructuring, user information may be transferred to the new entity. This Policy will remain in effect and you will be notified before any such change.
5. Data Security Measures
ba9999 today has adopted industry-standard technical and organisational measures to protect your information:
- Protection of data in transit through SSL encryption
- Encryption of data stored on servers
- Two-Factor Authentication
- Access to information restricted to authorised staff only
- Regular security audits and vulnerability assessments
- Automated monitoring systems to detect suspicious activity
However, no method on the internet is completely secure. Even with the highest precautions, we cannot guarantee absolute security of your information. It is therefore essential that you keep your account password secure and do not share it with anyone.
6. Data Retention Period
ba9999 today retains your information only for as long as necessary or legally required. In general:
- Information for active accounts is retained for as long as the account remains open.
- After account closure, certain required information may be retained for up to 5 years to meet legal obligations.
- Transaction-related information may be retained for a longer period for financial audit purposes.
- Once no longer needed, information is securely deleted or anonymised.
7. Your Rights
As a ba9999 today user, you have several rights regarding your own information:
7.1 Access and Correction
You can view the information stored in your account at any time and correct it if needed. Some information can be changed directly in account settings. For complex changes, contact our support team.
7.2 Request for Deletion
When closing your account, you may request deletion of your personal information. However, certain information may be required to be retained for a set period due to legal obligations.
7.3 Opting Out of Promotional Communications
You can stop receiving promotional emails or messages at any time. To do so, update your account settings or notify the customer support team. This will not affect service-related messages.
7.4 Data Portability
In certain circumstances you may request your information in a structured format. Such requests are processed after verification.
8. Protection of Minors
All services of ba9999 today are for persons aged 21 and above only. We do not knowingly collect information from any minor. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.
If you believe a minor is using our Platform, please notify our support team. To learn more about responsible gaming, read our Responsible Gaming Guidelines.
9. International Data Transfers
Although ba9999 today primarily serves users in Bangladesh, our servers or technology partners may be located in other countries. Appropriate security and privacy standards are maintained for any international data transfers.
10. Changes to This Policy
ba9999 today reserves the right to amend or update this Privacy Policy as needed. Any significant changes will be communicated through a notice on the Platform and to your registered email. Continued use of the Platform after changes means you have accepted the revised Policy.
The latest version of the Policy will always be available on this page. If you have questions about differences from a previous version, contact our customer support team.
11. Third-Party Links
Our Platform may sometimes reference third-party services. ba9999 today is not responsible for the privacy practices of those services. It is your responsibility to read the privacy policy of any other platform before using it.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us. Our customer support team is available 24 hours a day, 7 days a week in Bengali and English.
- Live Chat: Connect directly from any page on the Platform
- Email: [email protected]
To submit a complaint related to data protection or privacy, send it to our data protection team through the contact channels above. We will respond in a timely manner.
For general questions, you may find answers in our FAQ section.